Faq
Purchasing
How do I buy an Aotea Battery?
A: You can order directly from our website in just a few clicks. Everything is clear and transparent — from pricing to expected savings.
Is my payment secure?
A: Yes, all payments are processed through trusted, encrypted systems. You can also choose approved financing options.
How quickly can I place an order?
A: The whole process takes just a few minutes online. No quotes. No guesswork.
How do I buy an Aotea Battery?
A: You can order directly from our website in just a few clicks. Everything is clear and transparent — from pricing to expected savings.
Is my payment secure?
A: Yes, all payments are processed through trusted, encrypted systems. You can also choose approved financing options.
How quickly can I place an order?
A: The whole process takes just a few minutes online. No quotes. No guesswork.
How do I buy an Aotea Battery?
A: You can order directly from our website in just a few clicks. Everything is clear and transparent — from pricing to expected savings.
Is my payment secure?
A: Yes, all payments are processed through trusted, encrypted systems. You can also choose approved financing options.
How quickly can I place an order?
A: The whole process takes just a few minutes online. No quotes. No guesswork.
Delivery & Installation
How long does delivery take?
A: Most customers have their battery delivered and installed within 72 hours of purchase.
Do I have to arrange delivery myself?
A: No — delivery and installation are fully included in the purchase.
How long does installation take?
A: Around 2–3 hours. No roof work or major home changes required.
How long does delivery take?
A: Most customers have their battery delivered and installed within 72 hours of purchase.
Do I have to arrange delivery myself?
A: No — delivery and installation are fully included in the purchase.
How long does installation take?
A: Around 2–3 hours. No roof work or major home changes required.
How long does delivery take?
A: Most customers have their battery delivered and installed within 72 hours of purchase.
Do I have to arrange delivery myself?
A: No — delivery and installation are fully included in the purchase.
How long does installation take?
A: Around 2–3 hours. No roof work or major home changes required.
Home Requirements
What do I need in my home to get an Aotea battery?
A: Not much — our system is designed to work in almost any New Zealand home. You just need a standard smart meter, Wifi connection, and a safe wall space for installation.
Do I need solar panels?
No — the battery works perfectly on its own. If you add solar panels later, your system will automatically increase your savings.
How much space does it take?
A: The battery is compact and wall-mounted, about the size of a large suitcase. It can be installed in a garage, utility room, or sheltered outdoor area.
What do I need in my home to get an Aotea battery?
A: Not much — our system is designed to work in almost any New Zealand home. You just need a standard smart meter, Wifi connection, and a safe wall space for installation.
Do I need solar panels?
No — the battery works perfectly on its own. If you add solar panels later, your system will automatically increase your savings.
How much space does it take?
A: The battery is compact and wall-mounted, about the size of a large suitcase. It can be installed in a garage, utility room, or sheltered outdoor area.
What do I need in my home to get an Aotea battery?
A: Not much — our system is designed to work in almost any New Zealand home. You just need a standard smart meter, Wifi connection, and a safe wall space for installation.
Do I need solar panels?
No — the battery works perfectly on its own. If you add solar panels later, your system will automatically increase your savings.
How much space does it take?
A: The battery is compact and wall-mounted, about the size of a large suitcase. It can be installed in a garage, utility room, or sheltered outdoor area.
Does my switchboard or wiring need upgrades?
A: In most cases, no. Our install team will check your home’s electrical setup during installation, and if minor upgrades are needed, we’ll coordinate the necessary upgrades.
Is it safe in my home?
A: Yes — we use LiFePO₄ chemistry, which is among the safest lithium battery types available. The system is fully certified and compliant with NZ safety standards.
Can it work in a power outage?
A: Yes — the battery can supply your home during outages, keeping essential appliances running when the grid goes down.
Does my switchboard or wiring need upgrades?
A: In most cases, no. Our install team will check your home’s electrical setup during installation, and if minor upgrades are needed, we’ll coordinate the necessary upgrades.
Is it safe in my home?
A: Yes — we use LiFePO₄ chemistry, which is among the safest lithium battery types available. The system is fully certified and compliant with NZ safety standards.
Can it work in a power outage?
A: Yes — the battery can supply your home during outages, keeping essential appliances running when the grid goes down.
Does my switchboard or wiring need upgrades?
A: In most cases, no. Our install team will check your home’s electrical setup during installation, and if minor upgrades are needed, we’ll coordinate the necessary upgrades.
Is it safe in my home?
A: Yes — we use LiFePO₄ chemistry, which is among the safest lithium battery types available. The system is fully certified and compliant with NZ safety standards.
Can it work in a power outage?
A: Yes — the battery can supply your home during outages, keeping essential appliances running when the grid goes down.
Everyday Use
Is the system complicated to use?
A: Not at all — it works automatically. A simple app lets you check your savings and battery status anytime
How much can I save?
A: Most households save $1,000+ per year through smart charging and peak-time use — without changing their habits.
Does it only work if I have solar panels?
A: No — the battery works on its own. If you add solar later, it will only increase your savings potentially converting into earnings.
Is the system complicated to use?
A: Not at all — it works automatically. A simple app lets you check your savings and battery status anytime
How much can I save?
A: Most households save $1,000+ per year through smart charging and peak-time use — without changing their habits.
Does it only work if I have solar panels?
A: No — the battery works on its own. If you add solar later, it will only increase your savings potentially converting into earnings.
Is the system complicated to use?
A: Not at all — it works automatically. A simple app lets you check your savings and battery status anytime
How much can I save?
A: Most households save $1,000+ per year through smart charging and peak-time use — without changing their habits.
Does it only work if I have solar panels?
A: No — the battery works on its own. If you add solar later, it will only increase your savings potentially converting into earnings.
Retaill & Billing
Why is Aotea Energy also an electricity retailer?
A: We became a licensed retailer so we can unlock the full value of your battery by leveraging the wholesale electricity markets – limiting downside risks and providing all the upsides.
What does being with Aotea as my retailer enable?
A: Here are the main benefits that you can expect: — Smarter savings – we shift your usage to the lowest-cost times automatically. — Resilience – your home is backed by your own stored energy during outages. — Transparency – you see where your energy comes from, how it’s priced, and what you’ve saved. — Community benefits – as we grow, our network effect enables virtual power plant benefits, smarter trading, and better deals.
What does the process require from me?
A: When you purchase an Aotea battery, we will initiate the switch to Aotea Energy retail plan. It’s seamless, with no interruption to your power supply.
Why is Aotea Energy also an electricity retailer?
A: We became a licensed retailer so we can unlock the full value of your battery by leveraging the wholesale electricity markets – limiting downside risks and providing all the upsides.
What does being with Aotea as my retailer enable?
A: Here are the main benefits that you can expect: — Smarter savings – we shift your usage to the lowest-cost times automatically. — Resilience – your home is backed by your own stored energy during outages. — Transparency – you see where your energy comes from, how it’s priced, and what you’ve saved. — Community benefits – as we grow, our network effect enables virtual power plant benefits, smarter trading, and better deals.
What does the process require from me?
A: When you purchase an Aotea battery, we will initiate the switch to Aotea Energy retail plan. It’s seamless, with no interruption to your power supply.
Why is Aotea Energy also an electricity retailer?
A: We became a licensed retailer so we can unlock the full value of your battery by leveraging the wholesale electricity markets – limiting downside risks and providing all the upsides.
What does being with Aotea as my retailer enable?
A: Here are the main benefits that you can expect: — Smarter savings – we shift your usage to the lowest-cost times automatically. — Resilience – your home is backed by your own stored energy during outages. — Transparency – you see where your energy comes from, how it’s priced, and what you’ve saved. — Community benefits – as we grow, our network effect enables virtual power plant benefits, smarter trading, and better deals.
What does the process require from me?
A: When you purchase an Aotea battery, we will initiate the switch to Aotea Energy retail plan. It’s seamless, with no interruption to your power supply.
How will I be billed?
A: You’ll receive one clear monthly bill that shows: — Your total electricity usage. — How your battery reduced peak-time costs. — The savings you made through smart arbitrage. — Any export credits if you also have solar.
Do I still deal with lines companies or other charges?
A: No — all charges (energy, network, and services) are included in your Aotea Energy bill.
How will I be billed?
A: You’ll receive one clear monthly bill that shows: — Your total electricity usage. — How your battery reduced peak-time costs. — The savings you made through smart arbitrage. — Any export credits if you also have solar.
Do I still deal with lines companies or other charges?
A: No — all charges (energy, network, and services) are included in your Aotea Energy bill.
How will I be billed?
A: You’ll receive one clear monthly bill that shows: — Your total electricity usage. — How your battery reduced peak-time costs. — The savings you made through smart arbitrage. — Any export credits if you also have solar.
Do I still deal with lines companies or other charges?
A: No — all charges (energy, network, and services) are included in your Aotea Energy bill.
Supplements & Upgrades
Do I need extra equipment for it to work?
A: No. Everything you need is included. Solar is optional.
Can I expand later if my energy needs grow?
A: Yes — our systems are modular and can scale with your household's needs.
Do I need extra equipment for it to work?
A: No. Everything you need is included. Solar is optional.
Can I expand later if my energy needs grow?
A: Yes — our systems are modular and can scale with your household's needs.
Do I need extra equipment for it to work?
A: No. Everything you need is included. Solar is optional.
Can I expand later if my energy needs grow?
A: Yes — our systems are modular and can scale with your household's needs.
Maintenance
Does the battery require maintenance?
A: Very little. It's designed to run for 15-20 years with minimal servicing.
How do updates work?
A: Software upgrades happen automatically, over the air — just like your phone.
Are there ongoing costs?
A: No. Support and maintenance are included in your warranty.
Does the battery require maintenance?
A: Very little. It's designed to run for 15-20 years with minimal servicing.
How do updates work?
A: Software upgrades happen automatically, over the air — just like your phone.
Are there ongoing costs?
A: No. Support and maintenance are included in your warranty.
Does the battery require maintenance?
A: Very little. It's designed to run for 15-20 years with minimal servicing.
How do updates work?
A: Software upgrades happen automatically, over the air — just like your phone.
Are there ongoing costs?
A: No. Support and maintenance are included in your warranty.
End of Life & Disposal
What happens when the battery reaches the end of its life?
A: At the end of its life, we'll help arrange recycling of your battery with local recycling companies.
What happens when the battery reaches the end of its life?
A: At the end of its life, we'll help arrange recycling of your battery with local recycling companies.
What happens when the battery reaches the end of its life?
A: At the end of its life, we'll help arrange recycling of your battery with local recycling companies.
The Aotea Promise:
Simple to buy. Quick to install. Effortless to use. Savings from day one.
