Transparent pricing, no markups.
You buy and sell at wholesale.
Transparent pricing,
no markups.
You buy and sell
at wholesale.
Above is a typical 24 hour trading period that our customers enjoy as a consequence of our AE system. The smarts allow the grid trading and allocation of electrons in a way that maximises your access to cheap electricity and exporting when the market rewards it with a high price signal.
Traditional electricity retailers buy power at wholesale and charge you at a fixed retail rate that includes their margin. With Aotea, there is no retail markup on energy. You pay the actual wholesale price of electricity, which changes every 30 minutes based on supply and demand across the New Zealand grid.
Your Aotea Smart Battery automatically charges when wholesale prices are low and discharges when prices are high. This reduces your average cost of power without any action from you. The Smart Control Platform manages dispatch on 5-minute price signals in the background.
Above is a typical 24 hour trading period that
our customers enjoy as a consequence of our AE system. The smarts allow the grid trading and allocation of electrons in a way that maximises your access to cheap electricity
and exporting when the market rewards it
with a high price signal.
Traditional electricity retailers buy power at wholesale and charge you at a fixed retail rate that includes their margin. With Aotea, there is no retail markup on energy. You pay the actual wholesale price of electricity, which changes every 30 minutes based on supply and
demand across the New Zealand grid.
Your Aotea Smart Battery automatically charges when wholesale prices are low and discharges when prices are high. This reduces your average cost of power without any action from you. The Smart Control Platform manages dispatch on
5-minute price signals in the background.
Above is a typical 24 hour trading period that our customers enjoy as a consequence of our AE system. The smarts allow the grid trading and allocation of electrons in a way that maximises your access to cheap electricity and exporting when the market rewards it with a high price signal.
Traditional electricity retailers buy power at wholesale and charge you at a fixed retail rate that includes their margin. With Aotea, there is no retail markup on energy. You pay the actual wholesale price of electricity, which changes every 30 minutes based on supply and demand across the New Zealand grid.
Your Aotea Smart Battery automatically charges when wholesale prices are low and discharges when prices are high. This reduces your average cost of power without any action from you. The Smart Control Platform manages dispatch on 5-minute price signals in the background.
Your charges explained
Every charge on your monthly invoice is itemised below. There are no hidden fees.
Invoices are issued monthly on or around the 4th of the month. Payment is due on the 20th.
Invoices are issued monthly on or around the
4th of the month. Payment is due on the 20th.
Wholesale Energy
Varies (half—Hourly)
Passed through at cost — you pay exactly
what Aotea pays
Network Charges
Varies by region and catagory
Passed through at cost — see network
schedule below
Metering
29¢ per day
Fixed flat rate passed through at cost
EA Levy
$0.0015 per kWh
Required by law — collected on behalf of the Electricity Authority
Aotea Platform Fee
$20 per month
Our only margin covers billing, optimisation,
and support
Wholesale Energy
Varies (half—Hourly)
Passed through at cost — you pay
exactly what Aotea pays
Network Charges
Varies by region and catagory
Passed through at cost — see network
schedule below
Metering
29¢ per day
Fixed flat rate passed through at cost
EA Levy
$0.0015 per kWh
Required by law — collected on behalf of the Electricity Authority
Aotea Platform Fee
$20 per month
Our only margin — covers billing,
optimisation, and support
CUSTOMER SUPPORT
Need help with your bill, plan or battery?
We are here, we are local! Email: support@aoteaenergy.com
Phone: 027 934 4439 Opening hours: 8am to 5pm — Mon to Fri
Have a complaint?
If you have a complaint, please get in touch with us on 027 934 4439 or visit aoteaenergy.com/contact.
For unresolved complaints you can contact Utilities Disputes, a free and independent disputes service, on 0800 22 33 40 or go to udl.co.nz.
Are you on the right energy plan? Contact our team or check out billy.govt.nz — a free and independent power comparison site.
Have you lost power?
For Electricity Outages and Faults (24 hours) — Contact Your Local Lines Company. If you're not sure of your lines company,
check the NZ Lines map: ena.org.nz/your-lines-company/lines-company-map
Invoices are issued monthly on or around the 4th of the month. Payment is due on the 20th.
Lines Company
Phone
Outage Info
Otago Networks / Powernet / The Power Company
0800 808 587
Otago Networks / Powernet / The Power Company
0800 808 587
CUSTOMER SUPPORT
Need help with your bill, plan or battery?
We are here, we are local! Email: support@aoteaenergy.com
Phone: 027 934 4439 Opening hours: 8am to 5pm — Mon to Fri
Have a complaint?
If you have a complaint, please get in touch with us on 027 934 4439 or visit aoteaenergy.com/contact.
For unresolved complaints you can contact Utilities Disputes, a free and independent disputes service, on 0800 22 33 40 or go to udl.co.nz.
Are you on the right energy plan? Contact our team or check out billy.govt.nz — a free and independent power comparison site.
Have you lost power?
For Electricity Outages and Faults (24 hours) — Contact Your Local Lines Company. If you're not sure of your lines company,
check the NZ Lines map: ena.org.nz/your-lines-company/lines-company-map
All network rates sourced from distributor pricing schedules effective 1 April 2026 and passed through at cost with no markup. Vector rates: Vector Pricing Schedule and Policy v2026.1. Counties Energy: 2026-27 Price Schedule. Orion: Electricity Delivery Price Schedule 1 April 2026. Aurora Energy: April 2026 Price Change Disclosure. All rates exclude GST and are reviewed annually. EA Levy: $0.0015/kWh per Electricity Authority Levy Rates 2024/25. Metering: 29¢/day reflecting lowest available metering tier.
© 2026 Aotea Energy. All rights reserved.
